How to create an sosreport on Oracle Linux

When creating a SR for an issues on Oracle Linux, for example in an Exadata environment, you are quite often enough asked to run an sosreport.

What is sosreport?

“The “sosreport” is a tool to collect troubleshooting data on an Oracle Linux system. It generates a compressed tarball of debugging information that gives an overview of the most important logs and configuration of a Linux system, to be sent to Oracle Support.

Among other things, the sosreport includes information about the installed rpm versions, syslog, network configuration, mounted filesystems, disk partition details, loaded kernel modules and status of all services

It has a plugin-based architecture that enables features to be enabled or disabled, and additional functionality added.”

How To Collect Sosreport on Oracle Linux (Doc ID 1500235.1)

Why support needs sosreport?

“The sosreport collects system information from an Oracle Linux system by capturing various log files, configuration files and command outputs that helps in diagnosing a problem faster.

Since this collects most of the commonly sort information while troubleshooting problems, collecting a sosreport helps in reducing the number of iterations of data request from the customer.

The logs, configuration files and related command outputs provides a better picture about the system environment and thus it is very helpful for cases about Root cause analysis and on going issues.

The sosreport helps the support to identify configuration errors and make proactive recommendations too.”

How To Collect Sosreport on Oracle Linux (Doc ID 1500235.1)

How to use

To use, simple run “sosreport”:

[root@v1ex1dbadm01 ~]# sosreport

sosreport (version 3.2)

This command will collect diagnostic and configuration information from
this Oracle Linux system and installed applications.

An archive containing the collected information will be generated in
/tmp/sos.9gvK0N and may be provided to a Oracle USA support
representative.

Any information provided to Oracle USA will be treated in accordance
with the published support policies at:

http://linux.oracle.com/

The generated archive may contain data considered sensitive and its
content should be reviewed by the originating organization before being
passed to any third party.

No changes will be made to system configuration.

Press ENTER to continue, or CTRL-C to quit.

Please enter your first initial and last name [v1ex1dbadm01.v1.com]: Z Anwar
Please enter the case id that you are generating this report for []: 3-XXXXXXX1234

Setting up archive ...
Setting up plugins ...
Running plugins. Please wait ...

Running 70/70: xfs...
Creating compressed archive...

Your sosreport has been generated and saved in:
/tmp/sosreport-ZAnwar.3-XXXXXXX1234-20181004103417.tar.xz

The checksum is: 04d1a2b728216ba79df6cc38f801de6d

Please send this file to your support representative.

[root@v1ex1dbadm01 ~]#

You will then have a tar file at the end, which you can upload to your SR for your support engineer to analysis.

If you don’t have sosreport installed, then install the sos package:

[root@v1ex1dbadm01 ~]# yum install sos

References

More info, can be found in the following MOS note:
  • How To Collect Sosreport on Oracle Linux (Doc ID 1500235.1)
  • SRDC – How To Collect Sosreport on Oracle Linux and Oracle VM (Doc ID 1928183.1)

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Thanks

Zed DBA (Zahid Anwar)

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